Return Policy
Only manufacturer defects or items damaged during shipping will be authorized for full credit. Damaged or missing items must be reported within 48 hours of delivery. All other products may be returned to Coastal Business Wholesale within 30 days from invoice date. Unless the fault of Coastal Business Wholesale, all returned items will incur a restocking fee of 10%, and the customer will be responsible for any shipping charges. Unauthorized returns will not be credited or reshipped.
Restocking Fees
Coastal Business Wholesale reserves the right to charge a 10% restocking fee on all items being returned. Please make sure that you thoroughly go over your order during the order review section of the checkout, in order to avoid any problems.
Damages & Shortages
Any order discrepancies must be reported within 48 hours of delivery. All orders leave our warehouse in good condition. If your boxes appear to be opened, re-taped, damaged, or tampered with in any way, you must keep the original boxes and file a claim with the carrier. If your order arrives in good condition but contains damages, shortages, or overages, please contact a Customer Service Representative to file a claim. If it is the fault of Coastal Business Wholesale, any damaged or shorted merchandise will be credited or reshipped at our expense. In the case of overages or incorrect merchandise, Elements Distribution will arrange for return shipping.
Perishable Items Return Policy
Coastal Business Wholesale will not accept any returns or issue credit on perishable products from our customers. We cannot guarantee the storage or shipping conditions from our customers to Coastal Business Wholesale, and therefore cannot in good conscious resell this product to other customers. Coastal Business Wholesale customers are expected to consider this policy and order perishable goods accordingly.
Hazmat Returns:
Due to Federal shipping regulations, including the U.S. Department of Transportation’s Hazardous Materials Regulations (HMR), it is illegal for you to return hazardous materials to Coastal Business Wholesale, unless you are an authorized, licensed carrier. As part of our reasonable terms and conditions, you hereby agree to notify Coastal Business Wholesale of any shortages, overcharges, damaged items, or any other issue relating to the proper functionality of your hazardous material items within 5 business days of receiving your shipment.Coastal Business Wholesale will issue credit for all approve defects, including associated hazardous material charges, reported within this time frame. Any hazardous material discrepancies reported outside of the 5 business days will be approved or denied at the sole discretion of Coastal Business Wholesale.
Damages & Shortages
Any order discrepancies must be reported within 5 business days of delivery. All orders leave our warehouse in good condition. If your boxes appear to be opened, re-taped, damaged, or tampered with in any way, you must keep the original boxes and file a claim with the carrier. If your order arrives in good condition but contains damages, shortages, or overages, please contact your Sales Account Manager to file a claim. If it is the fault of Coastal Business Wholesale, any damaged or shorted merchandise will be credited or reshipped at our expense. In the case of overages or incorrect merchandise, Coastal Business Wholesale will arrange for return shipping.
There may be items in this catalog that could be restricted in your city, county, or state. It is the customers’ obligation to check local laws before ordering.
Refused Orders
All refused or unclaimed orders will result in a 15% restocking fee plus all freight charges. If the customer would like the order reshipped, all additional freight charges will be added. If the fault of Coastal Business Wholesale, refused orders will be fully credited or reshipped at our expense.
